Privacy Policy
Alpha AI ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading platform at alpha-ai-uk.com (the "Platform"). Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly when you:
- Create an account (name, email address, phone number, date of birth)
- Complete identity verification procedures (identification documents, proof of address, biometric data)
- Configure trading strategies and preferences
- Link external cryptocurrency exchange accounts or wallets
- Communicate with our customer support team
- Subscribe to newsletters or marketing communications
- Participate in surveys or promotions
1.2 Financial and Transaction Information
We collect information about your trading activity, including:
- Cryptocurrency holdings and transaction history
- Trading strategies, parameters, and performance data
- Payment method details and transaction records
- Withdrawal and deposit requests
1.3 Automatically Collected Information
When you access the Platform, we automatically collect:
- Device information (IP address, browser type, operating system, device identifiers)
- Usage data (pages viewed, features accessed, time spent on Platform, click patterns)
- Log data (access times, error logs, referral URLs)
- Cookies and similar tracking technologies (see our Cookie Policy for details)
- Location information (derived from IP address)
1.4 Information from Third Parties
We may receive information from:
- Identity verification service providers
- Cryptocurrency exchanges and blockchain networks
- Payment processors and financial institutions
- Analytics and marketing service providers
- Publicly available sources and blockchain explorers
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing and Improving Services
- Creating and managing your account
- Executing automated trading strategies on your behalf
- Processing transactions and managing your cryptocurrency holdings
- Providing customer support and responding to inquiries
- Improving Platform functionality, features, and user experience
- Developing new products and services
2.2 Security and Compliance
- Verifying your identity and preventing fraud
- Detecting and preventing unauthorized access or security threats
- Complying with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
- Monitoring for suspicious trading activity or market manipulation
- Enforcing our Terms of Service and other policies
- Responding to legal requests and preventing harm
2.3 Communications
- Sending transactional notifications about your account and trading activity
- Providing important updates about the Platform or policy changes
- Sending marketing communications and promotional offers (with your consent)
- Conducting surveys and gathering feedback
2.4 Analytics and Research
- Analyzing usage patterns and trends
- Conducting market research and data analysis
- Creating aggregated, anonymized statistics
- Measuring the effectiveness of marketing campaigns
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: To provide the Platform services you have requested
- Legal obligation: To comply with applicable laws and regulations
- Legitimate interests: To operate, secure, and improve our Platform, prevent fraud, and conduct business operations
- Consent: Where you have given explicit consent for specific processing activities
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Cloud hosting and infrastructure providers
- Identity verification and KYC/AML service providers
- Payment processors and financial institutions
- Customer support and communication platforms
- Analytics and marketing service providers
- Security and fraud prevention services
4.2 Cryptocurrency Exchanges and Partners
We share necessary information with cryptocurrency exchanges and wallet providers to execute trades and manage your assets according to your instructions.
4.3 Legal and Regulatory Authorities
We may disclose information to law enforcement, regulators, courts, or other governmental authorities when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations or valid legal processes
- Protect our rights, property, or safety, or that of our users or the public
- Investigate or prevent fraud, security threats, or illegal activity
- Enforce our Terms of Service or other agreements
4.4 Business Transfers
If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
4.5 With Your Consent
We may share information for other purposes with your explicit consent.
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure socket layer (SSL) technology
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Incident response and breach notification procedures
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
- The nature of the information and how it is used
- Legal, regulatory, tax, or accounting requirements
- The need to resolve disputes or enforce agreements
- Fraud prevention and security purposes
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Portability: Request a copy of your information in a structured, machine-readable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us through the Platform. We will respond to your request within the timeframe required by applicable law. Note that certain requests may be subject to verification of your identity and legal limitations.
8. Marketing Communications
You can opt out of receiving marketing communications by following the unsubscribe instructions in those messages or by updating your communication preferences in your account settings. Even if you opt out of marketing communications, we will still send you transactional and service-related messages.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your jurisdiction. When we transfer information internationally, we implement appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable law.
10. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page and update the "Last updated" date. If we make material changes, we will provide additional notice, such as through email or a prominent notice on the Platform. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the support channels provided on the Platform.